Refund policy
Return and Refund Policy
Last updated: August 25, 2026
We want you to feel confident shopping with Every Little Season. This policy explains how returns, cancellations, exchanges, and refunds work, including for products fulfilled by our independent brand partners through Shopify Collective.
Our retailer and brand-partner model
Every Little Season is the customer-facing retailer for purchases made through this store. The products we offer are supplied by independent brands. For products connected through Shopify Collective, your order information is routed to the applicable brand partner, which fulfills and ships its products directly to you. Every Little Season remains your first point of contact and coordinates eligible returns, refunds, cancellations, and other order support with the fulfilling brand.
30-day return window
You may request a return within 30 days after the item is delivered. To be eligible, the item generally must be unused, unworn, unwashed, unaltered, and in the same condition in which it was received, with original tags, manuals, accessories, seals, and packaging. You must also provide the order number or other proof of purchase.
Email hello@everylittleseason.com before sending anything back. Returns sent without authorization, sent to the wrong brand, or sent to our mailing address may be refused or substantially delayed.
How to request a return
- Email us with your order number, the item you want to return, and the reason for the request. Include photographs if the item is damaged, defective, or incorrect.
- We will review eligibility and coordinate with the brand that fulfilled the item.
- For an approved Shopify Collective return under our current default policy, the supplier provides a return label within two business days. There is no return-label fee or restocking fee for an approved return under that policy.
- Follow the return instructions and use only the authorized label and address. Items from different brands might need to be packaged and shipped separately.
- After the return is received and inspected, the applicable brand confirms the result and we process any approved customer refund.
Items that cannot be returned
Except where required by law or where an item arrives damaged, defective, or incorrect, we do not accept returns of:
- Gift cards, downloadable or digital products;
- Personalized, monogrammed, made-to-order, or custom products;
- Perishable goods;
- Opened or used personal-care, feeding, diapering, hygiene, intimate, or safety products that cannot be resold for health or safety reasons;
- Products missing original parts, tags, packaging, manuals, or accessories;
- Items marked final sale or otherwise identified as non-returnable before purchase.
If you are unsure whether an item is eligible, contact us before opening or using it.
Damaged, defective, incorrect, or missing items
Inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, incorrect, incomplete, or appears to have been lost in transit. Keep the product, packaging, shipping label, and photographs until we provide instructions. We will work with the fulfilling brand and carrier to investigate and provide the remedy required by this policy and applicable law.
Exchanges
Because inventory is held by independent brands, direct exchanges are not always available. The fastest option is usually to return the eligible item and place a new order after the return is approved. Replacement inventory is not guaranteed.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. Orders are automatically routed to the relevant brand partner and can enter processing quickly, so changes and cancellations are not guaranteed. If an order can no longer be canceled, you may request an eligible return after delivery.
Refunds
Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return results from our error, the brand's error, a defective product, a shipment that was not completed, or applicable law requires otherwise. Your bank or payment provider may need additional time to post the refund.
If an item cannot be shipped, or if a material shipping delay occurs and you do not agree to wait, we will cancel the affected item and issue the refund required by applicable law. Store credit will not be substituted where a cash or original-payment refund is legally required.
Consumer rights
Nothing in this policy limits any non-waivable warranty, cancellation, refund, or consumer-protection right available under applicable law.
Contact
Questions or return requests: hello@everylittleseason.com
Mailing address: 302 Arroyo Vis, Fallbrook, CA 92028, United States